Sentiment Analysis uses AI to analyze customer or employee feedback—such as comments, reviews, or survey responses—and classifies them as positive, negative, or neutral. Our system also identifies common themes and pain points to help businesses improve satisfaction, make data-driven decisions, and take targeted action.
Our platform supports structured and unstructured text from sources like:
We also handle emoji sentiment and multilingual content (e.g., English, Hindi, Tamil, etc.).
Yes. Our model is fine-tuned to handle Indian languages and code-mixed (Hindi-English, Tamil-English, etc.) content. This ensures more accurate sentiment classification in diverse communication styles.
We use advanced AI models (like OpenAI’s GPT) that provide high accuracy across different tones and languages. Our multi-level testing ensures quality feedback, even with informal or emoji-filled text.
You’ll see:
These insights can guide strategy, product improvement, and team performance.
No. Our platform is designed for business users. You simply upload your feedback/comments file (e.g., Excel or CSV), and the dashboard will show real-time insights. We also provide onboarding support and training if needed.
Yes. We offer API-based integration and customized workflows for clients who want to pull data automatically from internal systems like CRM, ERP, HRMS, or ticketing tools.
Absolutely. We support batch processing of large comment volumes (1,000+ per run), and our cloud infrastructure can scale as your needs grow. For enterprise clients, we offer performance optimization and quota expansion in collaboration with Azure.
Unlike static keyword methods, our AI understands context, tone, mixed languages, sarcasm, and emojis, offering more nuanced insights. You don’t just get tags—you get interpretation, trends, and actionable feedback.
Yes. All data is handled securely and confidentially. We follow best practices for cloud security and offer data processing agreements (DPA) if required for enterprise clients.
Conversational AI uses AI-powered chatbots to deliver intelligent, human-like interactions. It automates routine tasks, enhances customer engagement, and provides 24/7 support.
Our AI solutions can be deployed across WhatsApp, websites, mobile apps, and other communication channels.
Our solution enables HR teams to send onboarding links via WhatsApp. Candidates fill out forms, and the system verifies KYC details (e.g., PAN and address) using trusted third-party APIs before integrating the data into your ERP system.
The solution automates supplier registration with KYC verification, reducing manual intervention. Suppliers receive secure onboarding links via WhatsApp to submit details quickly and accurately.
Yes, the solution integrates seamlessly with leading ERP platforms, ensuring data consistency and transparency.
The Purchase Officer sends enquiries to suppliers via WhatsApp. Suppliers respond with quotes, which are then captured, organized, and compared in your ERP system for informed decision-making.
Customers can place orders through WhatsApp, receive order acknowledgments, track dispatch schedules, and access invoices in real time. This solution provides a B2C-like experience for B2B enterprises.
By providing real-time updates, seamless order tracking, and personalized communication, it improves transparency and builds stronger customer relationships.
This solution automates ticket creation, warranty management, and complaint resolution. Customers can upload photos or videos of issues via WhatsApp for faster resolution.
Yes, complex issues are automatically escalated to human agents, ensuring a seamless handover when required.
